MITCHELLS & BUTLERS
Lancer Scott have been working with Mitchells and Butler since 2017 and support over 180 sites across the South West and South Wales.
The relations commenced with Lancer Scott being requested to provide support in there pub refresh programme which covered minor refurbishment projects from £1,000 up to £50,000 each project.
Through our performance and level of response to M&B we saw our involvement grow to over 60 projects in 2018.
Following our performance we were approached in early 2018 to take over planned HVAC and electrical PPM and reactive works within a region where a current contractor was failing. We TUPE transferred a number of staff in and are successfully fulfilling the PPM and reactive works. Furthermore, following a formal tender process in mid-2018 we have commenced the 5 year contract to provide HVAC and Electrical Planned maintenance and repair to 180 sites.
We support M&B with a dedicated management & administrative team to ensure we provide a high level of client interface, satisfaction and support.
This investment has paid for itself in the additional projects and works we have been successful with and demonstrates our commitment to provide high levels of customer satisfaction and support.